I had a business trip planned to San Francisco for Ad:Tech, but had to cancel at last minute due to my wife’s father going into the hospital and my wife needing to travel (I have kid/dog/house/dinner duty and deeply appreciate the job my wife does on a daily basis). Expedia was very helpful in assisting me with cancelling and refunding the money paid for airline tickets and hotel. The hotel required extra calls and Expedia handled it very professionally and quickly.

I normally don’t use Expedia, but will in the future as I found their itinerary tools, range of flight options and customer service extremely useful.