Wed 1 Mar 2006
The Marketization of Consumer Generated Media (CGM)
Posted by Scott under Blog , Search Engine Optimization , RSS Feeds , EmailNo Comments
Consumer Generated Media is any content created by visitors who are NOT marketing folks for a site, product or service. Blogs are the most recent large example, but it extends to user reviews, bulletin boards, forums, chat, Messenger clients, social networks, podcasting, interpersonal emails, etc. CGM is both the most open form of online communication and the form of communication most feared by company marketing strategists and PR mavens. If the CGM is unfiltered and informative (positive or negative) it can drastically influence someones opinion to buy or not buy a product or engage with a service.